Already have your order number handy?

Well that just makes things easier! You can use your order number to track the exact location of your package as it has been reported by the courier. Simply enter your number in the tracking field for the details to magically fly onto your page.

Well that just makes things easier! You can use your order number to track the exact location of your package as it has been reported by the courier. Simply enter your number in the tracking field for the details to magically fly onto your page.

Shipping FAQ

Q: I can’t remember my order number!

A: Not to worry, all orders are safely kept under your Therian account used during purchasing. Simply login to your Therian account, head over to the ‘your account’ tab and from there you can view your orders. Otherwise, when placing an order you will have received an order confirmation email, here you’ll find your order number listed.

Q: How long does shipping take?

A: All transit times that were given during checkout are from when your order leaves our warehouse. For example, if your estimated transit time was 2-3 business days and was shipped on Tuesday, it will arrive between Thursday and Friday. Therian does not ship on weekends, overnight orders will be shipped either Tuesday or Thursday and will arrive to you the next business day.

Q: What days does Therian ship?

A: Therian’s shipping schedule is every Tuesday and Thursday.

TNT Express:  TNT’s shipping schedule is every Tuesday and Thursday afternoon. If an order is placed before 11:00am (AEST) Tuesday or Thursday, it may be shipped that afternoon – Please await the next scheduled shipping date if you order is not shipped that afternoon. If placed after 11:00am it will be shipped the next scheduled shipping date. Fulfilment time of your order can depend on the order size. Sales and events may result in delayed dispatchment.

Sendle: Sendle’s shipping schedule is every Wednesday and Friday morning. If an order is placed on Wednesday or Friday, it will be shipped the next scheduled shipping date. If an order is placed after 1pm on Tuesday or Thursday, it may not be shipped the next day. Please await the next scheduled shipping date if your order is not shipped the next day. Fulfilment time of your order can depend on the order size. Sales and events may result in delayed dispatchment.

Shipping FAQ

Q: I can’t remember my order number!

A: Not to worry, all orders are safely kept under your Therian account that you used during purchasing. Simply head on over to your Orders to view all the information that you could possibly need.

Q: How long does shipping take?

A: All shipping estimates that were given during checkout process are from when your order leaves our warehouse. For example, if your order estimate time-frame was 2-3 days and was shipped on Monday, it will arrive between Wednesday and Thursday.

Q: What days does Therian ship?

A: Therian’s shipping schedule is every Tuesday and Thursday, however we often ship on almost every business day; so if your package leaves our facility on a Monday don’t be alarmed!