We guarantee the structural integrity of each of our bed frames as well as the ballistic nylon and 40oz vinyl fabrics for a period of one year from the original date of purchase of the bed.
Sherpa fleece’s, pillow pads, canvas pads, bolsters and slip covers are not covered under any chew proof guarantee.
If your dog is able to damage any part of frame or fabric by chewing beyond usability, we will send out replacement parts for free.
Cosmetic damage and any damage caused by persistent scratching/digging is not covered under the 1 year chewproof warranty.
Warranty claims are limited to one free replacement per part per bed.
Replacement fabrics and parts that are purchased separately do not carry a chew proof warranty.
A photo will be required to submit the claim. All photos and claims need to be sent to info@therian.com.au – there is no need to send damaged product back to us; the photo(s) will be sufficient.
Please allow us five to seven business days to assess the damage and get back to you.