REFUND AND EXCHANGE POLICY
REFUND & RETURNS POLICY
This policy is applicable to all Therian products, whether specified on this website, www.therian.com.au, or otherwise purchased by you. In purchasing any Products or Services from Therian Pty Ltd (herein referred to as “Therian”, “we”, “us”) you agree that you have read, understood and accepted the terms and conditions of the Refund Policy, and will be bound by these terms from the date of your purchase and thereafter. Do not purchase any Products or Services if you do not accept these Terms.
The following policy lasts for 7 days. If 7 days have gone by since your purchase, unfortunately we will not offer you a refund or exchange for your order.
1. REFUND ELIGIBILITY
To be eligible for a return, your order must be unused and in the same condition that you received it. It must also be in the original packaging that the order was delivered in.
Several types of products cannot and will not be returned or refunded under any circumstance. Therian’s commercial products inclusive of this, and therefore are non-refundable and/or returnable.
The following products are refundable and/or returnable:
- Kuranda Products
- Cat Scratches
- Nelson Waterers and Feeders
To complete your return, we require a receipt or proof of purchase that was packaged with your product.
Orders that have been sent directly back to the manufacturer are ineligible for a refund and/or return.
There are certain situations where only partial refunds are granted at sole discretion of Therian:
(a) Any item not in its original condition, is damaged or missing parts for reasons not due to our error.
(b) Any item that is returned more than 7 days after delivery
Written requests for refunds should be sent to:
Chief Executive Officer
Therian Pty Ltd
PO Box 264
Ashmore City QLD 4214 Australia
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, Refund will be by cheque only (or Credit Card if applicable; formally stated where applicable by Therian Pty Ltd) and will be made within 30 days from receipt of written request and the product being returned to the Therian office.
3. LATE OR MISSING REFUNDS
If you haven’t received a refund yet, please wait for the full 30-day period before contacting Therian.
4. SALE ITEMS
Only regular priced items may be refunded, unfortunately sale items cannot and will not be refunded.
We only replace items if they were defective or damaged prior to sending the product from our warehouse. If you need to exchange it for the same item, please contact us – See section 2.
6. SHIPPING YOUR ORDER
To return your order, please direct the order to the details located under Section 2 in these Terms.
You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.
Depending on where you live, the time it may take for your exchanged product to reach you, may vary.
If you are shipping an item over $75, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.
7. CHANGES TO REFUND POLICY
This policy may be changed from time to time in Therian’s sole discretion and without any prior notice or liability to you or any other person. New versions of this Policy will be updated and placed directly on this page. If you continue to purchase Products and/or Services from us, you will be deemed as having acknowledged changes to the Policy. If you have any questions, notices or complaints please email us firstname.lastname@example.org.